The Front Office Training Course at Reasons Academy of Hospitality and Tourism Management (RAHTM) is a certified program designed to prepare students for careers in hotel reception, guest relations, and hospitality management. As the face of any hospitality establishment, the front office plays a crucial role in delivering exceptional customer service and ensuring smooth operations. This course provides students with practical skills and theoretical knowledge in areas such as guest handling, reservations, check-in and check-out procedures, billing, concierge services, and hotel management software.
Throughout the program, students receive hands-on training in a simulated front office environment, where they learn to interact with guests professionally, manage bookings efficiently, and handle various customer service situations. The curriculum covers communication skills, problem-solving techniques, complaint handling, and upselling strategies, helping students build confidence in dealing with guests from diverse cultural backgrounds. Additionally, students are trained in industry-standard property management systems (PMS), giving them a technological edge in today’s digitalized hospitality sector.
Upon completion of the Front Office Training Course, graduates are well-prepared for entry-level roles as receptionists, front desk agents, guest service executives, or reservation officers in hotels, resorts, cruise ships, and other hospitality businesses. The course also serves as a stepping stone for those looking to advance into front office management and hospitality administration. With RAHTM’s focus on industry exposure and professional development, students gain the confidence and expertise needed to excel in the fast-paced world of hospitality and guest service.
Highlights of the Cooking Class
Duration: 1 Year
Availability: All Week
Location/Meeting place: Reasons Academy of Hospitality and Tourism Management
Language: Nepali/English